RPA's Impact on Improving Efficiency

FReD bot graphicThe Maryland State Ethics Commission’s (MD Ethics) mission is to encourage public confidence in the impartiality and independent judgement of State officials and employees by administering the provisions of the Public Ethics Law. This is done by administering provisions requiring government officials and employees to disclose their financial affairs and set certain minimum ethical standards for the conduct of State and local business. MD Ethics - among its other duties - creates and provides forms for each document required by the Public Ethics Law for public record.

Performing this task manually is overwhelming and can take nearly a year for staff to complete. This ultimately takes time, staff resources, and cost away from the innovative and meaningful work as part of the organization’s critical mission.

During the COVID-19 pandemic, many agencies and organizations had to shift business operations to accommodate for remote/virtual work. MD Ethics worked with The Canton Group to create an automation bot that could perform these manual repetitive tasks, opening up their employees to focus on carrying out their mission. Partnering with UiPath, The Canton Group leveraged machine learning and artificial intelligence to create FReD, an attended bot designed to review the financial disclosure statements in the same manner a member of the MD Ethics staff would do. Through AI Fabric, FreD is embedded with visual, process, document, and conversational understanding.

By the Numbers

After running FReD during the height of the pandemic, MD Ethics experienced over a 95% increase in effectiveness of completing the auditing workflow. What once took nearly a year to manually complete the arduous auditing process was done in less than a week as FReD can run 24 hours a day without breaks.

The following metrics demonstrate how FReD improved efficiency, allowing MD Ethics staff to spend less time on redundant administrative tasks and direct their time and resources to mission critical work.

Statements Audited starting Jan. 1st - Mar. 15, 2020

Audited By FReD If Audited Manually
Total Number of Statements 7749 7749
Total Number of Hours 68.21 77490
Total Number of Days 2.84 161.43 (8 hours/day)
Average Number of Statements Audited per Hour 113 6
Average Number of Statements Audited per Day 2726 (work 24 hrs) 48 (work 8 hours/day NO breaks)


Statements Audited starting Mar. 16 - Nov 24, 2020

Audited By FReD If Audited Manually
Total Number of Statements 15358 15358
Total Number of Hours 131.31 2559.667
Total Number of Days 5.47 319.96 (8 hours/day)
Average Number of Statements Audited per Hour 116 6
Average Number of Statements Audited per Day 2807 (work 24 hrs) 48 (work 8 hours/day NO breaks)