About the Client

The State Ethics Commission, as directed in Maryland Law, administers the provisions of the Public Ethics Law, whose purpose is to encourage public confidence in the impartiality and independent judgment of State officials and employees. They administer provisions by requiring certain government officials and employees to disclose their financial affairs and to set certain minimum ethical standards for the conduct of State and local business. To accomplish these ends, the Commission, among other activities, creates and provides forms for each document required by the Public Ethics Law and retains as a public record each document filed with the Commission for at least four years after receipt.

 

The Challenge

From an employee perspective, auditing financial disclosure statements is a monotonous and menial task. From a business owner or management perspective, it is a monetarily costly task that takes valuable time away from employees that could instead be focused on innovation and meaningful work—for example, making information that explains the ethics statutory requirements and enforcement mechanisms more accessible, improving training courses for legislators and regulated lobbyists, and adopting model regulations for local governments and school boards.

Approx 16,000 annual statements to review
Average employee review time 10min per statement
Human labor 2,667 hours or 333 days
32% over the work hours within a year

 

Our Solution

FReD bot graphicThe Maryland State Ethics Commission was looking for a solution that would reduce the time it takes to perform and complete the review of each annual filing. When presented with this dilemma, The Canton Group proposed Robotic Process Automation (RPA). By automating these routine manual processes, the Commission can redirect low value, redundant, and repetitive tasks to high value work. This allows the Commission to better carry out its mission, meet legislative mandates, and improve the job satisfaction and retention of their staff.

As a partner with UiPath, The Canton Group was able to leverage machine learning (ML) and artificial intelligence (AI) to create FreD, an attended bot designed to review the financial disclosure statements in the same manner a member of the Commission staff would do. Through AI Fabric, FreD is embedded with visual, process, document, and conversational understanding.

 

The Result

Not only does FreD create a better user experience for employees, it most significantly eliminates human error. By utilizing RPA, each financial disclosure statement is reviewed within 30 to 45 seconds. Looking toward the future, the Maryland State Ethics Commission will save approximately 12,500 hours over the next five years. To only think of what could be accomplished with this liberated time; the possibilities are literally endless, especially when one begins to contemplate other processes that are consuming valuable time and effort that could be automated with RPA.

Approx 16,000 annual statements to review
Average bot review time 40 seconds per statement
FReD Bot Labor 180 hours or 20 days
92% increased efficiency