Empowering call center employees to execute tasks and improve staff retention
In order to establish strong relationships with potential and current customers, it is essential for contact centers to resolve inbound calls in a timely manner. This touchpoint is of utmost importance in securing an excellent first impression with a potential client... Read More →
Robotic Process Automation journey as easy as 1-2-3
In slow-moving bureaucratic organizations, few would argue that tasks are often mundane, efficiency is wanting and, in order to improve productivity, change is required. Yet that change never seems to take place. Leadership comes and goes, and the problems remain the same.... Read More →
Team working together on website to support sales efforts
Your website is the face of your organization. A robust website meets revenue growth objectives, secures prospective clients, and, ultimately, supports the sales team. Your website is not just a public-facing entity housing FAQs; rather, it can become one of your most prominent... Read More →
Baltimore City Health Department (BCHD) AWS Data Lakes case study graphic
We worked to architect and develop efficient and effective data lake solutioning using Amazon Web Services to securely store the entirety of BCHD’s protected health data, whether structured or unstructured, into a centralized repository. This data lake solution provided BCHD... Read More →
The Maryland State Ethics Commission was looking for a solution that would reduce the time it takes to perform and complete the review of each annual filing. When presented with this dilemma, The Canton Group proposed Robotic Process Automation (RPA).

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