November 4, 2016 / 1:05pm
If you’ve ever had to call a customer help line or other call center, you probably experience a shiver of dread at the mere thought. Some customer help lines are so reviled that people would rather deal with the issues than try to get support.
But all that may be changing as companies use advances... Read More →
November 4, 2016 / 12:52pm
As tech firms battle to hire and hoard talented employees with huge pay packages, Silicon Valley may be changed for the worse.
LARGE technology firms used to hold on to their high-flying employees by agreeing not to poach them from each other. “If you hire a single one of these people, that means... Read More →
November 4, 2016 / 12:43pm
The term “big data” is ubiquitous. With exabytes of information flowing across broadband pipes, companies compete to claim the biggest, most audacious data sets. And businesses of all varieties — old and new, industrial and digital, big and small — are getting into the game.
Masses of social,... Read More →
November 1, 2016 / 2:50pm
In the early days of my company, we were a team of dedicated, talented professionals who worked long hours and often treaded unfamiliar territory toward a shared goal of ‘winning the business by winning for the worker’. In other words, we wanted to ‘do well while doing good’. It was during a long... Read More →
November 1, 2016 / 2:46pm
The number of vendors selling to sales and marketing has exploded from 500 to more than 3000 over the last three years. Are we reaching the end of an expansionary cycle? The software pendulum tends to swing between software suites, offering a collection of different tools, and best-of-breed point... Read More →
November 1, 2016 / 2:37pm
Infrastructure-as-a-Service (IaaS), has enabled organizations to rent IT infrastructure from a service provider rather than purchasing the technology and hosting it internally. IaaS cloud has moved ahead of the general cost-benefit upsides and has allowed organizations to develop and host highly... Read More →